Returning for refund your Item:
As the order is made to your specifications we cannot accept any returns for refunds. How ever if you are not happy with the size of the outfit we are happy to exchange it for a different size. Please read exchange policy.

Exchanging Your Item:
How ever if you are not happy with the size of the outfit we are happy to exchange it for a different size, however, you would have to return it to us within one week from date of receipt, or we would not be in a position to do the same.
Please email Customer Service at to arrange for an exchange.
Once we receive your item for exchange, we will send your new order by FedEx at no additional cost. You will receive an e-mail containing the shipment tracking number when your new order is shipped.

Customer service contacts:
Customer service can be reached at: OR on phone number: +9714 3530611 / +971506538206

Transaction Currency:
The transactions will be in US $

Export restrictions:
Whether sending domestically or internationally, it is your responsibility to ensure your item is safe to send and is not prohibited or restricted.

Delivery policy:
  • Deliveries are made by courier.
  • Delivery charges are posted on the order form and relate to destination, handling, and weight.
  • Deliveries should take no more than 6 weeks, regardless of delivery method, unless overridden by additional explicit contractual provision such as for bespoke products/services. Urgent deliveries must be arranged separately.
  • Automatic delivery may not be listed for every country due to a variety of logistic/shipping reasons. If you wish to have delivery to a country not listed on the default destinations, then contact the royal rickshaw to see if it is possible to make other arrangements.


Import tariffs and/or regulations:
Import tariffs and/or regulations can be downloaded / referred at the following links:



Consumer data privacy policy:
Your credit card details are sent directly to ROYAL RICKSHAW payment provider Mashreq Bank Dubia over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction. The payments are deposited by royal rickshaw authorized customer service staff. Other Royal Ricksaw employees do not have access to Mashreq Bank Payment Systems' transaction management system. This is only valid for products ordered directly from Royal Rickshaw

Your contact information is sent to Royal Rickshaw’s server over an unencrypted connection and forwarded to our authorized customer service staff. Other Royal Rickshaw employees do not have access to the information.

If you have any questions or require more information regarding payment options, Royal Rickshaw policies, products or other, please contact us at

Security capabilities and policy for transmission of payment card details
A secure and authorized e-commerce gateway is provided by the Mashreq Bank. For credit card transactions, your information is secured by using 128 bit Secure Sockets Layer (SSL) technology, which encrypts information you input.

Complete description of the Goods & Services provided
Royal rickshaw sells hand crafted women’s wear which mainly incorporates dresses, kaftans, tops, tunics, skirts and separates. All garments are made using the finest and purest form of silk and are all hand embroidered with original crystal embellishments.

Country of Merchant Domicile
United Arab Emirates

Disclaimer
THIS SITE AND THE MATERIALS ON THIS SITE ARE PROVIDED BY ROYAL RICKSHAW ON AN “AS IS” BASIS. ROYAL RICKSHAW MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ROYAL RICKSHAW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NEITHER ROYAL RICKSHAW NOR ANY OF OUR AFFILIATE OR RELATED ENTITIES, NOR ANY PERSON INVOLVED IN THE CREATION, PRODUCTION, AND DISTRIBUTION OF THIS SITE WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ROYAL RICKSHAW OR THE SERVER THAT MAKES THIS SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE MATERIAL THAT YOU READ ON THIS SITE IS PROVIDED SOLELY FOR INFORMATIONAL AND PROMOTIONAL PURPOSES. ROYAL RICKSHAW DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE INFORMATION, CONTENT OR MATERIALS IN THIS SITE IN TERMS OF THE CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.
ROYAL RICKSHAW IS WHOLLY OWNED AND OPERATED BY FAE FASHION LLC. P.O.BOX 45851, DUBAI, UAE

Liability Disclaimer
YOU EXPRESSLY AGREE THAT THE USE OF THIS SITE IS AT YOUR OWN RISK. YOU (AND NOT ROYAL RICKSHAW) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. YOU EXPRESSLY AGREE THAT NEITHER ROYAL RICKSHAW, NOR ITS AFFILIATED OR RELATED ENTITIES, NOR ANY OF THEIR RESPECTIVE EMPLOYEES, OR AGENTS, NOR ANY PERSON OR ENTITY INVOLVED IN THE CREATION, PRODUCTION, AND DISTRIBUTION OF THIS WEB SITE ARE RESPONSIBLE OR LIABLE TO ANY PERSON OR ENTITY WHATSOEVER FOR ANY LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE), INJURY, CLAIM, LIABILITY OR OTHER CAUSE OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM THE USE OF THIS SITE OR ANY OTHER ROYAL RICKSHAW OWNED SITE. ROYAL RICKSHAW WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT ROYAL RICKSHAW IS NOT LIABLE OR RESPONSIBLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER SUBSCRIBERS OR THIRD PARTIES.

 
 
 
 
ROYAL RICKSHAW IS A TRADE MARK OWNED BY FAE FASHION LLC
     
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